The Squishy Stuff (Our Brand & Mission)
We’re so glad you asked! Cranky Critters is a shop, an art project, and a community built around the idea that hard things are a little easier to carry when they’re made cute. Our mission is to destigmatize mental health, neurodiversity, and chronic illness by creating adorable, witty, and validating “pocket-sized friends” that help you feel seen and less alone in your struggles. We’re all about that “cute but cranky” life.
First off, thank you for trusting us with your story. We see you. Our “to-draw” list is a mile long and guarded by Sparky Scramblepaws himself, so it’s a bit chaotic. We are a very small team (often just one person and a cranky AI assistant) doing our best to represent as many experiences as we can. The best way to suggest a new critter is to follow our social media, where we sometimes ask for community input!
Absolutely not. We cannot stress this enough. We are not doctors, therapists, or medical professionals. We’re empathetic artists and storytellers using our own lived experiences to create relatable content. Think of us as the friend who sits with you in the dark and says, “Yeah, this sucks,” not the person who hands you a prescription. Please, always seek advice from a qualified medical professional for your health concerns.
The Practical Stuff (Orders & Shipping)
We know that dance well! Once you place an order, our human needs 2-5 business days to process, pack, and lovingly dispatch your package of validation. Once it’s shipped, you’ll get a tracking email. Please add our processing time to the shipping estimate to get a real idea of when your goodies will arrive.
Once your order escapes our loving hands and is surrendered to the postal service, it’s in their control. Generally, you can expect:
Domestic (within the country): 3-7 business days
International: Anywhere from 2 to 8 weeks. (Yes, weeks. International post is a wild, unpredictable beast.)
Please note these are estimates, and the world is a chaotic place, so delays can happen.
We love sending our critters on world tours! We ship to many countries, but—and this is the annoying part—due to some very complicated new regulations (the EU’s General Product Safety Regulation, or GPSR), we are unfortunately unable to ship to countries in the European Union or to Northern Ireland at this time. We are genuinely bummed about this and apologize to our friends there.
For all other international orders, please be aware that you, the lovely customer, are responsible for any and all customs fees, VAT, or import taxes your country may decide to charge. We have no control over these and can’t predict what they might be.
Ugh, that’s the worst! Our critters are supposed to reduce your stress, not add to it. Please use the contact form or email us at hello@crankycritters.shop within 7 days of receiving your order. Include your order number and a quick photo of the issue, and we’ll get it sorted out for you right away.
The Tangible Stuff (Product Details)
You absolutely can. Our stickers are made of durable, high-quality vinyl that is water resistant, weatherproof, and designed to withstand the daily wear and tear of life. They are perfect for water bottles, laptops, cars, notebooks, and any other surface that needs a dose of adorable validation.
We want you to love your new pocket-sized companions, but we get that sometimes a critter just isn’t the right fit. If you’d like to make a return or exchange, our policy is as follows:
You must contact us to start a return or exchange within 14 days of delivery.
The buyer (that’s you!) is responsible for covering the return postage costs.
The items must be returned in their original, pristine condition. If an item isn’t returned in its original state, the buyer is responsible for any loss in value. (So please make sure they travel back to us safely!)
Of course, if your order arrives damaged or incorrect in the first place, that’s on us! Just refer to the question above and we’ll make it right immediately.
We love that you want to help spread the crankiness! Our Faire wholesale page will be updated soon, in the meantime please email us at hello@crankycritters.shop and make sure to note wholesale in the subject line.